RESPONSIVE SUPPORT FOR YOUR ENTERPRISE
Being India’s first maintenance services provider, Digitalrein Pvt Ltd offers the best support with excellent expertise for your IT infrastructure. Every enterprise faces the challenge of managing IT architectures and addressing technical snags on a regular basis. The quality of maintenance of both software and hardware can have a far-reaching impact on revenues and operations of an organisation. Therefore, at Digitalrein Pvt Ltd, we provide complete maintenance services to various industries, wherein we take care of our customer’s IT environment and technologies that are accessible for support. Today’s enterprises feature complex technology environments with various technology stacks from different vendors and past implementations all operating in unison. Our range of Advanced Customer Support Solutions help customers maintain their infrastructure at optimal capacity thus giving them a competitive advantage and an “Always Available” capability. Digitalrein Pvt Ltd works with some of the most prestigious and well-established enterprises that have sensitive operational environments. Our marquee client list include :- Indian Railway, State Bank of India, Agriculture Insurance of India, State Labour Commission, west Bengal, Bandhan Bank, uninor, Airtel, Vodafone , Reliance, Kotak Mahindra, Insurance, Reliance Jio etc . These customers have extremely demanding requirements and Digitalrein Pvt Ltd supports them and their technologies so as to ensure optimal performance 24x7x365. It is this expertise that we bring to our customers in the form of services, thus helping our customers become highly available, agile and capable of mammoth scalability. What We Do Annual Maintenance Support Custom Software Support End-to-End Digitalrein Pvt Ltd Product Support Infrastructure Support Across Complete Lifecycle Custom Hardware Support Advanced System Support Our Objectives Improve agility & scalability within the organization Ensure complete support through entire product life cycle Improve maximum utilization of infrastructure Ensure maximum efficiency across infrastructure Best of breed experience of Digitalrein Pvt Ltd products etc.
Digitalrein offers its customers high-end support services to maintain and optimize any technology stack that has been implemented by Digitalrein. We also offer full support to customers of varied solution sets ranging from back-office support to step-by-step troubleshooting.
Given that business today is 24x7 and any disruption results in major losses to a business, Digitalrein ensures that its support services can cater to the round the clock nature of business itself.
Range of Services
Annual Maintenance SupportDigitalrein’s Annual Maintenance Support plan allows customers to receive annual support for their purchases from Digitalrein. This support includes contact centre cupport and telephonic resolution. These plans will ensure that you are in safe hands for the entire year without worring about your technology failing
Custom Software SupportGiven how difficult it can be to maintain custom/proprietry software purchased from different vendors. Digitalrein helps its customers take responsibility for the customized solutions and helps diagnose any known issues with its experienced team
End-to-End Digitalrein Product SupportDigitalrein offers its customers 100% support for all its products. This includes 24X7 contact centre support, field support and so on.
Infrastructure Support Across Complete LifecycleInfrastructure can get difficult to support, especially at the end of its lifecycle. Digitalrein helps alleviate its customers worries about this kind of infrastructure through its support services.
Custom Hardware SupportCustom hardware support for proprietary hadware acquired from unique solution providers. While this type of support is difficult to provide considering managing legacy technology can be quite troublesome, but Digitalrein’s experience over the last few decades gives it a unique capability og being able to provide this level of hardware support for custom hardware.
Advanced System SupportDigitalrein brings advanced system support to its customers by providing 24X7 telephonic support for any system that you might have in place.
Back Office SupportDigitalrein is able to support your backoffice processes in case of any issues. These support services are available to our customers 24X7 and are meant to help them diagnose the problem and solve the issue right there.